Lapsed Members

Win-back roster

Lapsed members are the cheapest cohort to reactivate — but only inside the first 90 days. After that, recovery rates fall below 4%.

Region
Napa Valley
Report
May 2026
Active Members
1,290
Total lapsed
18
$44,420 cumulative LTV at risk
Recovered
4
14% campaign recovery rate
Outreach in flight
9
email sent or called
Untouched
5
no win-back action started
Roster

Lapsed member list

Tier
Status
Outreach
Mei LinDiscoveryDec 11, 2025Apr 15, 2026$690Not Started
Caroline BeaumontDiscoveryDec 1, 2025Apr 3, 2026$540Email Sent
Kareem PowellDiscoveryNov 29, 2025Mar 29, 2026$610Email Sent
Isabella MorettiCellar ReserveNov 14, 2025Mar 17, 2026$2,960Email Sent
Elena KovačEstate SelectNov 8, 2025Mar 4, 2026$1,860Not Started
Vivienne LaurentCellar ReserveOct 22, 2025Feb 25, 2026$4,470Recovered
Sofia ReyesEstate SelectOct 19, 2025Feb 22, 2026$2,420Called
Jonathan ReeseDiscoveryOct 8, 2025Feb 12, 2026$880Recovered
David ChenEstate SelectOct 2, 2025Feb 8, 2026$2,140Email Sent
Andrew PetrovEstate SelectSep 30, 2025Feb 1, 2026$1,620Not Started
Marcus HallidayDiscoverySep 22, 2025Jan 30, 2026$720Email Sent
Margaret AshfordCellar ReserveSep 14, 2025Jan 12, 2026$4,820Called
Greg OstrowskiEstate SelectSep 5, 2025Jan 8, 2026$2,270Called
Yasmin Al-SayedEstate SelectAug 17, 2025Dec 28, 2025$2,010Called
Priya RamanDiscoveryAug 29, 2025Dec 21, 2025$980Recovered
Hiroshi TanakaCellar ReserveAug 4, 2025Dec 9, 2025$3,940Not Started
Robert CaldwellCellar ReserveJul 26, 2025Nov 30, 2025$5,180Not Started
Thomas WhitmoreCellar ReserveJul 11, 2025Nov 19, 2025$6,310Recovered